This summer, Mass Audubon would like to start implementing a Net Promoter Score survey for our camps. Are there any other organizations that are using this approach? One of the questions we have is what is the best mechanism to send the survey? I think text would be fantastic but I am not sure that is an option for us yet at this point. Email is also an option but I keep hearing from parents that email is the least preferred way to contact them because of overwhelmed inboxes.
We would love to hear if anyone is using this approach, how the survey is distributed, the response rate and if you are finding the scores helpful.
Director of Curriculum and Evaluation, Mass Audubon
Promoting Professional Development and Best Practice in EE