Undergraduate Student Services Specialist

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Deadline to Apply:

Wednesday, May 31, 2017, 5:00pm


Seattle, WA
United States

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Job Description:

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. 

The Academic Affairs (AA) team within the Dean’s Office manages programs, initiatives, and events that serve hundreds of students and faculty across seven degree-granting units. The cross-college scope of the AA team affords opportunities to collaborate with departments and schools within the college and with key campus partners to leverage capacity and resources for highest impact. The five-person AA team focuses on supporting the college’s academic units in delivering excellent courses and programs, and recruiting and retaining a diverse pool of academically outstanding students. 

The College of the Environment has an outstanding opportunity for an Undergraduate Student Services Specialist to join this team and enhance and strengthen the College’s outreach to and engagement with current and future undergraduate students. 

The Undergraduate Student Services Specialist leads the development and implementation of college-wide undergraduate student recruitment strategies and leads, and supervises the services following from that strategy, including but not limited to: 

  • Developing and implementing strategies to increase the number of academically outstanding and diverse undergraduate students to meet undergraduate enrollment targets across the College of the Environment (CoEnv). 
  • Leading the implementation of long-range goals and regional-to-national strategies across the college for applicants with an interest in environmental science and environmental studies. 
  • On-campus advising, national networking, and innovative marketing and recruitment activities on and off campus. 

This position works in partnership with the Director of Student and Academic Services, and may collaborate on occasion with the Associate Dean of Academic Affairs. 


  • Serve as an important liaison between the Associate Dean for Academic Affairs, Director of Student and Academic Services, Undergraduate Advisers, Dean's Office staff, and campus student services units (Admissions; First Year Programs; OMA&D Academic Counseling Services; Undergraduate Advising, Diversity, & Student Success, etc.). 
  • Serve as the main point of contact for prospective undergraduate students and their parents, teachers and community members on and off campus, and a central resource for information about undergraduate academic programs and opportunities within the College of the Environment.     

The success of the position will be measured by metrics such as an increase in the number of incoming freshman and transfer applicants who select CoEnv majors, increased inquiries from prospective students, and an increase in the total number of undergraduate CoEnv majors.     


  • Lead the full development of a national strategic plan for branding CoEnv undergraduate programs and the CoEnv undergraduate experience (dovetailing with the Husky Experience), including web and social media strategies; and play the lead role in plan implementation.  
  • Collaborate with the College’s Academic Affairs team; the Diversity, Equity, and Inclusion team; the Marketing and Communications team; and undergraduate advisers in college units to develop and continuously refine the plan. 
  • Maintain a network of contacts at key high schools (E-STEM focused schools, environmental science academies, top feeder schools to the UW) and Youth Environmental Education Network members. 
  • Work with diversity leaders on and off campus to realize positive and powerful recruitment strategies specifically targeting underserved communities. 
  • Develop a regional network of contacts at top community college feeder schools for the UW (and key community college programs such as the Ready, Set, Transfer program) and organizations such as Seattle MESA and the UW in the High Schools program. 
  • Coordinate the college’s participation in key campus recruitment/outreach events at UW – UW Admissions Preview Days, OMA&D Purple and Gold Days, Summer Advising & Orientation Sessions, WiSE conference, LSAMP events, Dawg Daze, etc. (coordinating with the Graduate Student Services Specialist on diversity-oriented events). 
  • Manage the College’s Undergraduate Ambassador Program, including annual recruitment, selection, and training of 20 ambassadors. Lead and mentor ambassadors in prospective student outreach, including 

Admitted Student Preview activities, and providing opportunities for admitted students to “shadow” a current student.  

  • Serve as CoEnv liaison to First Year Programs, UW Admissions, and other key campus undergraduate student services units. 
  • Develop a quantitative plan for assessing CoEnv recruitment activities to determine which activities have the greatest impact on student decisions to pursue CoEnv majors. 
  • Lead college-wide review of current unit-based recruitment activities to determine opportunities for coordination and to make recommendations for activities that are best suited to unit-level coordination and activities that would benefit from college-wide coordination or support. 
  • Represent the College at key national and regional conferences and events such as the National Association of Environmental Educators (NAAEE), national and regional college admissions conferences and fairs (in collaboration with UW Admissions), Seattle Youth Climate Action Network - Climate Action Summit, community college transfer panels, etc. 
  • Manage CoEnv Undergraduate Student Scholarships, including monitoring scholarship fund budgets, advertising annual scholarship opportunities, organizing application materials for dissemination to the committee, tracking disbursements, and coordinating with the Advancement team on donor stewardship activities. 
  • Assist CoEnv Academic Affairs staff as needed with other projects and tasks, including, but not limited to, assistance with short-term and long-term educational initiatives, assistance with grant proposals, and supporting undergraduate student services programs and initiatives.  

As with all members of the Academic Affairs team and Dean’s Office, the Undergraduate Student Services Specialist also contributes to “all hands on deck” type projects and events, and will perform other duties as assigned. 

For detailed information on Benefits for this position click here.


  • Master’s degree AND at least four years’ experience in student services, recruitment, student counseling, or related experience. 
  • A highly motivated self-starter with an ability to set and meet goals, to make decisions independently, and to multi-task and prioritize in fast-paced environments. 
  • Demonstrated lead experience with project management, especially involving university teams and/or committee convening roles. 
  • Fearless communicator with demonstrated in-person, social media, and written experience. 
  • Team player who can play both a leading and a supporting role. 
  • Experience working with underrepresented populations. Must be able to effectively communicate across various demographics beyond and within the UW campus. 
  • Experience with undergraduate admissions. 
  • Experience with teens and families. 
  • Strong  quantitative data manipulation skills such as advanced Excel spreadsheet capability. 
  • Strong communications, interpersonal, presentation and computer skills. 
  • Leadership in event planning and implementation experience.       
  • Flexibility and availability to work evenings and weekends. 
  • Flexibility and availability for out-of-town travel. 

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.


  • Environmentally-related degree(s) and/or professional experience. 
  • Familiarity with the administrative structure of a large university. 
  • Experience with branding and marketing. 
  • Experience autonomously planning events.  
  • Experience with UW structures and systems (Admissions, Electronic Advising Records System (EARS), MyPlan, UW Business Intelligence Portal, and UW Time Schedule system).


Application Process: 

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. 

Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.

[The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.] The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.

How to Apply: