Visitor Services Coordinator

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Deadline to Apply:

Thursday, April 15, 2021, 12:00pm


Baraboo, WI
United States

Job Category:


Job Type:


Job Description:

Over the past 45 years, The International Crane Foundation (ICF) has grown from the dream of two college students to a world-renowned conservation effort to save the world’s cranes and the flyways and habitats they frequent.  Our Visitor Services Coordinator will support the mission by providing an exceptional visitor experience for our guests, donors, members, and visiting colleagues. 

Position Summary:

The Visitor Services Coordinator supports the mission of, and serves as an ambassador for, the International Crane Foundation (ICF) by providing exceptional service to all visitors and guests, including donors, members, and visiting colleagues. Facilitates admissions and visitor services while supporting exhibitions, events, and member support to enhance overall visitor and member experience. Creates a friendly, welcoming, and safe environment. The incumbent collaborates with the Interpretive Program Coordinator and assists with the training and supervision of seasonal interns and volunteer naturalists assigned to the Conservation Education Department, especially for the purpose of staffing the George Archibald Welcome Center.

Essential Duties and Responsibilities:

Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
Effectively and accurately provides information to guests regarding Cranes of the World policies, site orientation, exhibits, special events, and programs.
Provides oversight of admission sales, events, Member/Donor/VIP admissions, and other responsibilities as needed. Accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
Provides additional support, and may serve as the lead, for special events and programs outside of normal operating hours as needed.
Operates virtual queuing software, helping to safely manage visitor capacity.
Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
Works closely with the Interpretive Program Coordinator and assists with delivery of interpretive programs and non-personal interpretive elements, including operation of digital media, and answering questions from guests.
Develops and implements methods to evaluate the overall visitor experience to gauge visitor satisfaction.
Maintains general oversight of all Visitor Center operations, including opening/closing procedures, emergency planning, on-site and area events planning, donor relations, customer service training, membership sales, and administrative necessities.
Assists with oversight, along with the Interpretive Program Coordinator, of staff, interns and volunteers in the Conservation Education Department, including implementation of best practices and adherence to legal requirements for these programs.
Provides information to the Marketing and Communications Department to develop and advertise on-site programming; special events, as related to the visitor program; Wisconsin outreach programs; and interpretive media.
Coordinates with the Development and Marketing Departments for special tours and onsite events and fundraisers for members, supporters, and donors.
Participates in grant writing opportunities through seeking funding, writing grants, and assisting the Development Department with funding opportunities.
Participates as Co-Chair of the Safety Committee. Coordinates safety training for campus needs and AZA accreditation requirements. Maintains emergency response procedures.
Takes initiative to assist other ICF colleagues as needed.
Coordinates and plans events both onsite and offsite that support ICF mission. This may include planning and implementing crane festivals locally and other events onsite that draw visitors.
Act as a liaison within the Sauk County Community to increase partnership with the community and local businesses.

Additional Responsibilities

Ensures that ICF’s visitor services meet the requirements of our AZA accreditation; represents our AZA membership in good standing and promotes reciprocity in a positive manner; and provides volunteer/visitor attendance information, as requested by AZA.
Ability to work weekends and evenings.
Ability to work outdoors in all types of weather.
Provide back-up for Interpretive Program Coordinator as needed.
Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues
Performs other duties as assigned.

Qualifications Required:

Associate Certificate (Bachelor’s Degree preferred)
Experience in customer service.
Experience working with a diverse staff including training, mentoring, assigning, and directing work, assessing and communicating individuals’ work performance, and addressing and resolving employee issues.
Experience utilizing the basic features of Microsoft Word suites; E-mail, Internet and PoS/retail software (e.g., Square, e-commerce, etc.).
Excellent verbal and written communication skills, including the ability to communicate clearly, persuasively, and demonstrated to reach multiple audiences in a concise, logical, and grammatically correct manner.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Attention to detail.
Ability to develop new ideas or approaches to create a safe and comfortable environment for guests in all audience groups.
Ability to identify problems; collect, organize, and analyze information, and make appropriate decisions or recommendations within defined scope of responsibilities.
Work as a constructive member of a team, including the free sharing of information and technical expertise as needed.
Demonstrate respect and sensitivity for others; inspire trust; work ethically and with integrity.
Quickly, effectively, and continually adapt to changes in work environment and duties, processes, and technologies.


Preferred Qualifications:

Minimum five years’ experience in the hospitality, retail, customer service field.
Interest in conservation and the environment
NAI (National Association for Interpretation) training and certification as Certified Interpretive Host (CIH).
Completed First Aid/CPR training.



Physical Abilities and Work Environment:

The physical abilities and work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to use hands and fingers to type, answer phone, and make phone calls.
Ability to talk and hear.
Ability to see and read documents and computer screen.
Ability to stand for long periods of time.
Ability to walk for long periods of time.
Ability to lift or move up to 25 pounds.
Ability to work outdoors in warm and occasionally wet weather.
Office environment with a comfortable office climate and limited noise.

How to Apply:

For more information, please visit our website at

To apply send cover letter and resume to

Please list subject:  Visitor Services Coordinator


ICF is an equal opportunity employer